Privacy Policy
At Margot & Evelyn London, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit or shop on our website.
Information We Collect
When you place an order, create an account, or contact us, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Payment information (processed securely through our payment providers)
- IP address and device information
- Website browsing activity
- Order history and customer preferences
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Respond to enquiries
- Improve our website, products and services
- Prevent fraud and enhance website security
- Send marketing communications (only where you have chosen to receive them)
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
Sharing Your Information
We only share your personal information where necessary to operate our business, including with:
- Payment processing providers
- Delivery and courier services
- Website hosting providers
- Marketing and analytics partners
- Legal or regulatory authorities where required by law
We never sell your personal information to third parties.
Data Retention
We only retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies
Our website uses cookies to improve your browsing experience, analyse website performance, and provide relevant advertising.
For more information, please see our Cookie Policy.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Request a copy of your personal data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.
While no method of transmitting data over the internet is completely secure, we work with trusted providers to help safeguard your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.
Margot & Evelyn London