Terms & Conditions

Last Updated: August 2026

Welcome to Margot & Evelyn London. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

Throughout these Terms, references to "we", "us", "our", or "the Company" refer to Margot & Evelyn London. References to "you" or "your" refer to the customer using our website.

1. Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into a binding contract.
  • You will use our website only for lawful purposes.

We reserve the right to refuse service or cancel orders where fraudulent, unlawful or suspicious activity is suspected.

2. Products

We aim to display our products as accurately as possible.

However, colours may vary slightly depending on your device, screen settings and lighting conditions.

Product descriptions, sizing information and images are provided as accurately as possible but may occasionally contain minor errors or omissions.

We reserve the right to:

  • Update product descriptions.
  • Correct pricing errors.
  • Change product specifications.
  • Discontinue products without notice.
  • Limit quantities available for purchase.

All products remain subject to availability.

3. Pricing

All prices shown on our website are displayed in your selected currency where available.

Prices may change without prior notice.

If a pricing error occurs, we reserve the right to cancel the order before dispatch. Should this happen, you will receive a full refund if payment has already been taken.

Applicable taxes will be calculated during checkout where required.

International customers may be responsible for customs duties, import taxes or local fees imposed by their country's authorities.

4. Orders

Submitting an order does not automatically create a legally binding contract.

After placing your order, you will receive an order confirmation email acknowledging receipt of your purchase.

Your order is accepted only once it has been processed and dispatched.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

  • Suspected fraud.
  • Payment authorisation failure.
  • Product availability.
  • Incorrect pricing.
  • Incorrect customer information.
  • Breach of these Terms & Conditions.

If we cancel an order after payment has been received, a full refund will be issued.

5. Payments

We accept secure payment methods including, where available:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay
  • Klarna

Payments are processed securely using encrypted technology through trusted payment providers.

We do not store your full payment card information.

Orders will only be processed once payment has been successfully authorised.

6. Order Cancellations

Because we begin processing orders shortly after they are placed, cancellation requests must be made within 12 hours of purchase.

Once an order has entered processing or has been dispatched, cancellation is no longer possible.

If your order has already been shipped, you may still be eligible to return your item in accordance with our Return & Refund Policy.

7. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

Unexpected courier delays, customs inspections, severe weather or circumstances beyond our control may occasionally affect delivery times.

Shipping costs are calculated during checkout.

Customers are responsible for ensuring that all delivery information provided is accurate.

We are not responsible for delays caused by incorrect delivery information supplied by the customer.

8. Returns & Refunds

We want you to be completely satisfied with your purchase.

If you wish to return an item, please refer to our Return & Refund Policy, which forms part of these Terms & Conditions.

To qualify for a return:

  • Items must be returned within the stated return period.
  • Items must be unworn, unused and in their original condition.
  • All original tags and packaging must be included.
  • Proof of purchase may be required.

Refunds will be issued to the original payment method once the returned item has been received and inspected.

We reserve the right to refuse returns that do not meet our return requirements.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product photography
  • Graphics
  • Videos
  • Website design
  • Text
  • Product descriptions
  • Icons
  • Images

is the property of Margot & Evelyn London or its licensors and is protected by copyright, trademark and intellectual property laws.

No content from this website may be copied, reproduced, modified, distributed or used for commercial purposes without our prior written permission.

10. Acceptable Use

By using our website, you agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Upload malicious software or viruses.
  • Interfere with the operation or security of the website.
  • Copy or scrape website content without permission.
  • Misrepresent your identity.
  • Submit false or misleading information.
  • Engage in fraudulent activity.

Any breach of these Terms may result in the suspension or termination of your access to our website.

11. Customer Reviews & User Content

If you choose to submit reviews, photographs, comments or other content through our website or social media channels, you grant Margot & Evelyn London a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display that content for promotional and marketing purposes.

You confirm that:

  • The content is your own.
  • It does not infringe the rights of others.
  • It is not unlawful, abusive, defamatory or misleading.
  • It does not contain malicious software.

We reserve the right to remove any content that we consider inappropriate or in breach of these Terms.

12. Accuracy of Information

While we strive to ensure all information on our website is accurate, we cannot guarantee that all descriptions, prices, images or other content will always be free from errors.

We reserve the right to:

  • Correct errors or omissions.
  • Update information.
  • Amend pricing.
  • Cancel orders affected by pricing or product errors.

Any corrections may be made without prior notice.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, availability, privacy practices or policies of external websites.

Accessing third-party websites is entirely at your own risk.

14. Disclaimer

Our website and all products and services are provided on an "as available" and "as is" basis.

While we aim to provide an uninterrupted shopping experience, we cannot guarantee that our website will always be available, secure or free from technical issues.

To the fullest extent permitted by law, we disclaim all warranties except those that cannot legally be excluded.

15. Limitation of Liability

Nothing within these Terms limits or excludes liability where it cannot legally be excluded under applicable law.

To the fullest extent permitted by law, Margot & Evelyn London shall not be liable for:

  • Indirect losses
  • Consequential losses
  • Loss of profits
  • Loss of business
  • Loss of data
  • Loss of opportunity
  • Delays beyond our reasonable control

Our total liability relating to any purchase shall not exceed the amount paid for the relevant order.

16. Indemnity

You agree to indemnify and hold harmless Margot & Evelyn London, its directors, employees, contractors and affiliates against any claims, damages, losses, liabilities or legal expenses arising from:

  • Your misuse of the website.
  • Your breach of these Terms.
  • Your violation of applicable laws.
  • Your infringement of another person's rights.

17. Privacy

Your privacy is important to us.

Our collection, storage and use of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions.

By using our website, you consent to the processing of your information as described within our Privacy Policy.

 

18. Governing Law

These Terms & Conditions, together with any separate agreements through which we provide our products or services, shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

  • Natural disasters
  • Severe weather
  • Fire or flooding
  • War or civil unrest
  • Government restrictions
  • Customs delays
  • Industrial disputes
  • Transport disruptions
  • Cyber attacks
  • Internet outages
  • Supplier or courier delays

Where possible, we will keep customers informed and fulfil our obligations as soon as reasonably practicable.

20. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remaining Terms.

The remainder of these Terms shall continue in full force and effect.

21. Waiver

If we choose not to enforce any right or provision of these Terms at any time, this shall not constitute a waiver of that right or provision.

Any failure by us to exercise or enforce any right shall not prevent us from doing so at a later date.

22. Entire Agreement

These Terms & Conditions, together with our:

  • Privacy Policy
  • Cookie Policy
  • Shipping Policy
  • Payment Policy
  • Return & Refund Policy

constitute the entire agreement between you and Margot & Evelyn London regarding your use of our website and the purchase of our products.

They replace any previous communications, understandings or agreements relating to these matters.

23. Changes to These Terms

We reserve the right to update, modify or replace these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this website.

It is your responsibility to review these Terms periodically.

Your continued use of our website after any changes have been published constitutes acceptance of the updated Terms.

24. Contact Us

If you have any questions regarding these Terms & Conditions, our products, or your order, please contact us.

Margot & Evelyn London

Customer Support

Email: support@margotandevelynlondon.com

Effective Date

These Terms & Conditions are effective from August 2026 and remain in force until replaced by an updated version.