Return & Refund Policy
Returns
At Margot & Evelyn London, we hope you'll love every piece you order. If you're not completely satisfied, we're here to help.
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unworn, unused and unwashed
- Have all original tags attached
- Be returned in its original packaging where possible
- Be free from perfume, makeup, deodorant marks or any damage
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To begin your return, please email us at:
support@margotandevelynlondon.com
Please include:
- Your full name
- Order number
- Reason for return
We'll provide return instructions once your request has been received.
Return Shipping
Unless your item is faulty, damaged or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked delivery service, as we cannot accept responsibility for items lost during transit.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to an error on our part.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery.
Please include photographs showing the issue so we can resolve it as quickly as possible.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this time, your order may already have entered processing and cancellation may no longer be possible.