Shipping Policy
At Margot & Evelyn London, we are committed to delivering your order as quickly and efficiently as possible. Below you'll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your parcel every step of the way.
Please note that processing times may be slightly longer during peak periods or promotional events.
Delivery Times
Estimated delivery times are:
- United Kingdom: 5–8 business days
- International Orders: 7–12 business days
Delivery times are estimates and may occasionally be affected by customs processing, public holidays, severe weather, or courier delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping promotions.
Tracking Your Order
As soon as your order has been dispatched, you'll receive a tracking number via email.
If you haven't received your tracking details within 5 business days, please contact our customer support team and we'll be happy to assist.
Customs & Import Duties
For international orders, customs duties, import taxes or local fees may apply depending on your country's regulations.
Any applicable customs charges are the responsibility of the customer.
Delivery Information
Please ensure your shipping address is entered correctly before placing your order.
Unfortunately, we cannot accept responsibility for orders delivered to an incorrect address supplied during checkout.
If you notice an error in your address, please contact us within 12 hours of placing your order and we'll do our best to update it before dispatch.
Lost or Delayed Parcels
If your parcel appears to be delayed, please allow a few additional business days before contacting us, as couriers can occasionally experience unexpected delays.
If your tracking has not updated for an extended period, our support team will gladly investigate with the shipping carrier on your behalf.
Contact Us
If you have any questions regarding shipping or delivery, our customer support team is always happy to help.